We want to make your experience with Proshot Bazaar as smooth and simple as possible. Our goal is to assist you and see you enjoy our products.
We have listed the questions we get asked a lot below but if something is not clear or you want to know more about, drop us a line at firstname.lastname@example.org
1. What if I forget my login password?
Click on “Forgot Password” at the Sign in page, and fill in your registered email then we’ll email you a link to easily reset your password.
2. Where is my order confirmation?
As soon as your order is approved, you will receive an email confirmation to the email address you entered on your order. If for some reason you did not receive an email, please check your spam folder and add email@example.com to your safe sender list. You can also check your order status by signing into your account on our website.
3. Why was my payment declined?
Most payments are declined due to billing information entered not matching the address your bank has on file. Please be sure to check that your payment details match what your bank has on file, and if that still does not work, please send us an email at firstname.lastname@example.org and we will try our best to help.
4. Do we offer free Shipping?
Yes, we offer free shipping on most items.
5. How long will it take to receive my order?
Delivery can take 7-28 days after dispatch (Dispatch takes 24-72 hours before the item is sent out, and tracking is sent out within 1 week of dispatch.), however we require an allowance of 40-50 days total - in case of customs issue with entering the country. This can end up slowing the process, but the items are still on their way. Most items however will ship much faster than that. more details
6. Do we offer returns?
Yes, we offer returns as below:
- 14 Days Return Policy On Non-Proshot Bazaar Exclusive Products (For More Info Click Here)
7. Do we offer refunds?
Yes. We offer refunds on new, unopened Non-Proshot Bazaar Exclusive Products within 14 days of delivery. more details
8. Which countries do we deliver to?
We deliver to the following countries: Australia, Austria, Belgium, Canada, Denmark, Germany, Ireland, Malaysia, Netherlands, New Zealand, Norway, Singapore, Sweden, Switzerland, Turkey, United Kingdom, United States and more...
If you would like to know that we ship to your country simply you can ask us in online chat or email us at email@example.com
9. What are my payment options?
Our secure checkout is powered by Stripe — a leading payment provider for global commerce. You can always pay via PayPal or a credit card (Visa, MasterCard & American Express), additional payment methods may be available depending on country you are based in and currency you are using.
NOTE: Proshot Bazaar processes all orders in Canadian Dollars (CAD). If you choose other currencies than CAD from the currency menu, while the content of your cart is displayed in other currencies, you will checkout using CAD at the most current exchange rate.
10. How do I track my order?
We will send one order confirmation email to you after you complete your purchase. When your package is shipped, you will get a shipping confirmation email from us with the tracking information.You can also track your order through the "Track Your Order" page on our website, via the order number we sent you in the email.
Please note that for Registered Airmail, their tracking system can sometimes be slow to update, and you may not see your order appear for a few days.
11. Will I be charged for customs and taxes?
The prices displayed on our site are tax-free in CAD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
12. How can we contact you?
You can contact us 365/24/7 at firstname.lastname@example.org